California service industry asks for patience during the holidays

A group representing service industry workers is trying to drive home an important message during the holidays: Be nice. Workers are asking customers to extend some patience as stores and restaurants become more crowded during the season. The staff at Steamer’s Bakery and Café in Old Sacramento serve customers every day with a specific goal in mind. “We want to provide the best and most positive experience for everyone,” Supervisor Nicole Cecil said. The restaurant is full all year, especially during the holidays. it can be a bit stressful,” Cecil said. “A lot more people come because this is a destination place.” Workers like Cecil do what they can to meet the demand. “We all work as often as we can,” she said. “We are collecting shifts. We work later.” So when customers don’t do their best, or worse, are downright rude or disrespectful to service workers, that affects the workers who are getting upset. “It can be hard not to internalize it or take it personally,” Cecil said. The California Restaurant Foundation, which is the charitable arm of the California Restaurant Association, understands the pressure felt by workers in the industry. “Bartenders, waiters, cooks, cashiers, baristas. Everyone is there to serve,” said Alycia Harshfield, the foundation’s executive director. The foundation offers grants to help those facing serious difficulties, and according to Harshfield, the foundation also offers grants to help with treatment for people experiencing serious mental health problems. health problems. The foundation hopes the stressors of the holidays won’t cause burnout among service industry workers, but said its resources are there to help if needed. “I hope it doesn’t come to that,” Harshfield said. “I hope this Christmas season people can remember to be kind.” That’s why the industry lets customers know that a little respect and understanding goes a long way, especially this time of year. “Sometimes people make mistakes and we will gladly do so. remake that drink for yourself,” said Cecil. “We just ask for a little patience.” According to the California Restaurant Foundation, the food service industry hires more first-time workers than any other industry. The foundation encourages people to approach their interactions with service industry workers as if they were talking to a friend or loved one in the same role.

A group representing service industry workers is trying to drive home an important holiday message: Be nice.

Workers are asking customers to extend some patience as stores and restaurants become more crowded during the season.

The staff at Steamer’s Bakery and Café in Old Sacramento serve customers every day with a specific goal in mind.

“We want to provide the best and most positive experience for everyone,” Supervisor Nicole Cecil said.

The restaurant is full all year, especially during the holidays.

“It can be a bit stressful,” Cecil said. “There are a lot more people coming out because this is a destination location.”

Workers like Cecil do what they can to meet the demand.

“We all work as often as we can,” he said. “We are collecting shifts. We are working late.

So when customers don’t put their The best feet forward, or worse, are downright rude or disrespectful to service workers, this affects workers who are getting hot.

“It can be hard not to internalize it or take it personally,” Cecil said.

The California Restaurant Foundation, which is the charitable arm of the California Restaurant Association, understands the pressure felt by workers in the industry.

“Waiters, servers, cooks, cashiers, baristas. Everyone is there to serve,” said Alycia Harshfield, the foundation’s executive director.

The foundation offers grants to help those facing serious difficulties, and according to Harshfield, the foundation also offers grants to help with treatment for those experiencing serious mental health issues.

The foundation hopes the stressors of the holidays won’t cause burnout among service industry workers, but said its resources are there to help if needed.

“I hope it doesn’t come to that,” Harshfield said. “I hope this Christmas season people can remember to be kind.”

That’s why the industry is letting customers know that a little respect and understanding go a long way, especially this time of year.

“Sometimes people make mistakes, and we’ll be happy to remake that drink for you,” Cecil said. “We just ask for a little patience.”

According to the California Restaurant Foundation, the food service industry hires more first-time workers than any other industry. The foundation encourages people to approach their interactions with service industry workers as if they were talking to a friend or loved one in the same role.

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